Refund policy

VARTHAALI PRIVATE LIMITED

Refund, Replacement, Cancellation & Buyer Protection Policy

Effective Date: This policy takes effect on the date it is published on the Varthaali platform.

This Refund, Replacement, Cancellation & Buyer Protection Policy is issued by VARTHAALI PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having Corporate Identity Number (CIN) U47912TS2025PTC208460, Permanent Account Number (PAN) AALCV7083N and Goods and Services Tax Identification Number (GSTIN) 36AALCV7083N1ZF, with its Registered Office at 4th FLR, Bizness Square, Hitec City, Madhapur, Shaikpet, Hyderabad – 500081, Telangana, India.

For GST and operational purposes, the principal place of business is located at 7th Floor, Plot No. 16, Pioneer Towers, APIIC Madhapur, Hitech City, Hyderabad – 500081, Telangana, India.

All references to “Varthaali”, “Company”, “We”, “Us”, or “Our” in this Policy shall mean VARTHAALI PRIVATE LIMITED.

1. Promoter Terms & Responsibilities

Any customer may become a voluntary promoter by sharing Varthaali products or offers with others.

Promoters are not employees, agents, or partners of Varthaali.

No joining fee, subscription, or investment is required to become a promoter.

Cashback is earned only on verified product purchases made by referred users.

No reward is given for referring inactive users or users who do not make purchases.

Earnings vary based on product category and promotional structures and are not guaranteed.

Promoters must not misrepresent income potential or misuse referral tools.

Varthaali reserves the right to terminate promoter privileges in case of fraud, misrepresentation, or violation of platform rules.

2. Cashback Withdrawal Policy for Minors

Users under 18 may sign up and make purchases with parental consent.

Withdrawal of cashback is strictly limited until the user:

Turns 18 years old, and

Submits a valid PAN card linked to their account.

Until eligibility is met, cashback earnings will be held securely in the user’s account.

All cashback is subject to TDS as per applicable laws.

3. How Cashback Works

Cashback is earned only on verified purchases of products listed on the Varthaali app.

Additional cashback may be credited from system-assigned or directly referred customers’ purchases.

No cashback is granted for referrals alone or signups without actual purchases.

Cashback amounts vary by product, category, and structure. They are not fixed or guaranteed.

Customers must declare cashback as income, where required.

Full cashback history, withdrawals, and TDS deductions are available under the Wallet section of the app.

Disclaimer: Varthaali does not operate an MLM, pyramid, or money circulation scheme. Rewards are given solely for promoting products and resulting purchases—not for sign-ups or recruitment. All activity is governed by Indian e-commerce and tax laws.

4. Further Legal & Transaction Terms

All transactions, pricing, deliveries, and warranties are direct contractual obligations between Buyer and Seller. Varthaali provides only the payment gateway and communication platform and is not liable for delivery failures, product issues, damages, or service delays.

Payment facility is a technological service, not a financial product. Varthaali is a neutral facilitator using authorized gateways and infrastructure.

Buyers agree to pay the transaction price via their bank or payment gateway. Refunds will follow Indian Rupees only.

5. Buyer Eligibility & Protection Program

Only Buyers who have purchased the product on Varthaali are eligible.

Buyers can file disputes within 45 days from the date of delivery.

Damage or loss after delivery is the Buyer's responsibility.

Buyers must attempt to resolve issues with Sellers first before raising a dispute.

Maximum 5 claims per Buyer per year; coverage limited to ₹50,000 per year.

Fraudulent claims, chargebacks, blacklisted/blocked users, or buyer remorse are not covered.

Varthaali may suspend, block, or disqualify users who file false or misleading claims.

Decisions made under Buyer Protection are final and binding.

Disputes via Chargeback

CB types include: Item not received, Unauthorized CB, Item not as described.

Seller is responsible for issuing correct invoices stating "Powered by Varthaali".

6. Refund, Exchange, and Cancellation Policy

Eligibility for Refunds:

Item returned within 3 days of delivery.

Item must be unused, unworn, in original condition, with packaging and accessories.

Proof of purchase required.

Certain products (perishable, personal care, custom-made, digital) are non-returnable.

Refund Process:

Initiate Request: Email admin@varthaali.co.in or use Contact Us page.

Return Item: Follow instructions; Buyer may bear return shipping unless Varthaali/Seller error.

Refund Approval: Inspection confirms eligibility.

Refund Issuance: Processed within 7 business days to original payment method.

Exchange Policy:

Only defective, damaged, or wrong items are eligible.

Cancellation Policy:

Orders can be canceled within 24 hours of placing.

7. 30-Day Replacement Guarantee

Buyers may request replacement for defective or damaged products within 30 days.

Replacement is subject to stock availability.

Products not eligible: Misuse, accidental damage, used consumables, missing packaging/accessories, custom-made items, non-warranty defects.

Category-specific Conditions:

CategoryCategory

Condition

Electronics

Original condition

Clothing & Footwear

New & unworn

Beauty, Health & Personal Care

New & unopened

Sports & Equipment

New, original packaging

Office Products

New, original packaging

Jewellery New, original packing

8. Intellectual Property & Infringement

All content on the Website belongs to Varthaali or respective IP owners.

Sellers must have authorization to upload content.

Users/Buyers/Sellers must not infringe IP rights.

Infringement complaints follow Varthaali Infringement Verification Process (FIVP).

Notices must include trademark/copyright ownership proof.

Legal disputes fall under the High Court of Hyderabad, Telangana.

9. Limits, Security, and Compliance

Varthaali may impose transaction limits or screen for fraud.

Suspicious activity may delay processing; law enforcement may be notified.

Buyer and Seller must comply with FEMA, IT Act, Income Tax Act, Customs Act, PMLA, FCRA, Export-Import Policy.

10. Miscellaneous

Profanity, threats, spoof emails, spam, or off-platform transactions are prohibited. Violations may lead to account suspension or cancellation.

Varthaali does not endorse third-party websites linked via API or other affiliates.

Limitation of liability: Varthaali is not responsible for indirect or consequential damages.

Indemnity: Users must indemnify Varthaali for legal claims arising from violations.

Applicable Law: Governed by Indian law.

Jurisdiction: Hyderabad, Telangana, India.

11. Contact Us

VARTHAALI PRIVATE LIMITED

Registered Office:
4th FLR, Bizness Square,
Hitec City, Madhapur,
Shaikpet, Hyderabad – 500081,
Telangana, India.

Principal Place of Business:
7th Floor, Plot No. 16,
Pioneer Towers,
APIIC Madhapur,
Hitech City, Hyderabad – 500081,
Telangana, India.

Email: admin@varthaali.co.in

Support Email: support@varthaali.co.in

Phone: +91-9705415546

Grievance Officer:
Mr. Vijaya Rao K

Email: support@varthaali.co.in

Note:

Varthaali reserves the right to update or modify this policy at any time.

Refunds, replacements, and cancellations are subject to verification and Varthaali’s final approval.

Varthaali is an e-commerce platform facilitating the sale of goods and services from independent third-party sellers to customers. We do not charge any joining fee, registration fee, or commissions for recruitment. All cashback/rewards are given only on confirmed product purchases and after applicable taxes (including TDS).