RETURN POLICY

VARTHAALI PRIVATE LIMITED

At VARTHAALI PRIVATE LIMITED ("Varthaali", "Company", "we", "our", or "us"), we are committed to ensuring a reliable and satisfying shopping experience for our customers.

VARTHAALI PRIVATE LIMITED is a company incorporated under the Companies Act, 2013 having Corporate Identity Number (CIN) U47912TS2025PTC208460, Permanent Account Number (PAN) AALCV7083N and Goods and Services Tax Identification Number (GSTIN) 36AALCV7083N1ZF, with its Registered Office at 4th FLR, Bizness Square, Hitec City, Madhapur, Shaikpet, Hyderabad – 500081, Telangana, India.

For GST and operational purposes, the principal place of business is located at 7th Floor, Plot No. 16, Pioneer Towers, APIIC Madhapur, Hitech City, Hyderabad – 500081, Telangana, India.

We operate both as:

1. An e-commerce marketplace connecting buyers with independent third-party sellers; and
2. A retail seller for certain products that VARTHAALI PRIVATE LIMITED directly procures and sells.

The Return Policy below applies to all purchases made through the Varthaali platform.

1. Eligibility for Returns

• Products are eligible for return only if they are damaged, defective, incorrect, or not as described at the time of delivery.
• Products must be unused, in their original packaging, and accompanied by a valid invoice.
• Certain items, including but not limited to perishable goods, personal care items, intimate wear, and items marked as “Non-Returnable,” are not eligible for return.
• “Deal of the Day” products are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect.

2. Return Request Timeline

• Return requests must be submitted within 7 days from the date of delivery.
• Requests made after this period may not be accepted unless required under applicable consumer laws.

3. Return Process

• Customers must raise a return request through the Varthaali app, providing order details and clear photographs showing the issue.
• Once approved, our seller, Varthaali’s logistics team, or an authorized partner will arrange pickup where possible. In some cases, customers may need to self-ship the item to the provided address.
• For Varthaali’s own inventory items, verification will be completed directly by our team. For marketplace items, verification will be done by the respective seller.

4. Refunds

• Refunds will be initiated after successful receipt and quality verification of the returned product.
• Refunds will be processed to the original payment method or as Varthaali credits, based on the customer’s preference where applicable.
• Shipping and handling fees are generally non-refundable unless the return is due to an error by Varthaali or the seller.
• Some Products from “Deal of the Day” are non-refundable except in cases of damage, defect, or wrong item delivery. Customers should read the description before ordering the products in “Deal of the Day”.

5. Seller and Varthaali Responsibility

• For third-party seller items, the seller is responsible for processing returns in line with applicable laws.
• For Varthaali’s own products, we take full responsibility for return and refund decisions under this policy.

VARTHAALI PRIVATE LIMITED is an e-commerce platform facilitating the sale of goods and services from independent third-party sellers to customers and also sells certain products directly as a merchant of record.

The Company does not charge any joining fee, registration fee, or commission for recruitment. Any cashback, rewards, or promotional benefits are linked solely to genuine product purchases and are subject to applicable taxes and tax deductions at source (TDS) under Indian law.

VARTHAALI PRIVATE LIMITED operates in compliance with applicable Indian laws, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and other applicable laws governing e-commerce activities in India.